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24/7 CUSTOMER SUPPORT CENTER

This page was created to maintain you informed of the latest status of our network, as well as the latest virus threats located on the left side of the screen.

Find below our Online Support Ticket Form to help you with your support questions or go to the FORMS section to find some help to troubleshoot your problem.

Support Policies & Procedures First level telephone support for web services and e-mail services is available Mon-Fri, from 9am-6pm, but all support requests should be submitted first via our online support ticket ( see FORMS section below). If necessary, you may call to check on the status of a problem.  We answer all the support tickets and we strive for a very fast response time.

Use of the ticketing system ensures that all support requests and questions are answered promptly and accurately. Technical support beyond the standards is available for $60 per hour.

Support Guidelines We ask that all clients observe the following guidelines when requesting technical support:

- Be sure to submit support tickets from this page. 
- The Online Support Ticket Form is the preferred method to request support.  E-mails are not the best option for requesting support because they will be seen as regular e-mail, which do not contain the pertinent codes for escalation of priority.
- All support requests are handled in the order they are received.  Please allow sufficient time for a response before calling for phone support.

Thank you for observing the above guidelines.  These procedures are designed to help us ensure support requests are answered in the most timely and efficient manner.

Let us know how we can do better by filling out our Feedback Form.

SimpleWare Computer Solutions Support Team.

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