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This page was created to maintain you informed of the latest status
of our network, as well as the latest virus threats located on the
left side of the screen.
Find below our Online
Support Ticket Form to help you with your support
questions or go to the FORMS section to find some help to troubleshoot your
problem.
Support Policies & Procedures
First level telephone support for web services and e-mail services is available Mon-Fri, from 9am-6pm,
but all support requests should be submitted first via our online
support ticket
(see FORMS section below). If necessary, you may call to check on the status of
a problem. We answer all the support tickets and
we strive for a very fast response time.
Use of the ticketing system ensures that all support requests and
questions are answered promptly and accurately. Technical
support
beyond the standards is available for $60 per hour.
Support Guidelines
We ask that all clients observe the following guidelines when
requesting technical support:
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Be sure to submit support tickets from this page.
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The Online Support Ticket Form is the preferred method to request support. E-mails
are not the best option for requesting support because they will be seen
as regular e-mail, which do not contain the pertinent codes for
escalation of priority.
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All support requests are handled in the order they are received.
Please allow sufficient time for a response before calling for phone
support.
Thank you for observing the above guidelines. These procedures are
designed to help us ensure support requests are answered in the most
timely and efficient manner.
Let us know how we can do better by filling out our
Feedback Form.
SimpleWare Computer Solutions Support Team. |
